Terms of service

📋 PATCH TEST & CONSULTATION

Patch test is advised and should take place no later than 24 hours prior to your appointment. This is to make sure you are not sensitive to the products I use. It is also important to make you aware that reactions can and may occur at any given time and sensitivity can be developed over time. This is a risk you as a client will take at each appointment & need to be aware of. If you have ever had an allergic reaction to any product please let me know before a patch test.

💵BOOKING FEE


A £20 non-refundable booking fee must be paid at the time of booking. This amount will be deducted from the overall price of the treatment. Your appointment will not be confirmed until the booking fee is paid. Booking fees may be transferred if re-scheduling happens before the 24 hour cancellation period. Booking fees can be paid by credit card, PayPal, bank transfer or cash. Card details are not stored and are processed while you wait.

(Booking fee does not apply if using pay later option)

⚠️CANCELLATIONS - no exceptions apply

I know things crop up and I understand busy lives can mean changes to your schedule, but if you are unable to attend your appointment please notify me as soon as you can. A minimum of 24 hours notice before the appointment time is required for any rearrangements. Cancellations or ammendments including cancelling part of a treatment with less than 24 hours notice or unattended appointments will result in the loss of your booking fee.

💖 YOUR HEALTH

Please be aware medication and certain illnesses can sometimes affect the treatment outcome such as causing irritation, be less effective or not lasting as long. If you have recently undergone chemotherapy it is advised to wait for at least 18 months to allow your immune system, health & sensitivity of your hair and skin to return to normal. Any eye infections such as conjunctivitis is highly contagious and I therefore will not be able to provide you with any treatments and you will need to seek medical advice. Once your symptoms have been treated and completely cleared then a minimum of 28 daysis required before you can book any of our lash treatments.

You must be over 18 years old (otherwise a signature from your parent/guardian must be obtained), not pregnant or have any medical/physical conditions that would affect you from laying still (such as back issues). Please inform me at the time of booking if you feel there may be a factor that may affect your treatment.

📆ATTENDING APPOINTMENTS

Please arrive on time. Being late for more than 15 minutes without notice will result in cancellation.
Please attend your appointment completely make-up free to help the treatment be effective. 
For the duration of all treatments your eyes must remain closed & relaxed due to sharp tools being used for precise application & fumes from the products. Please feel free to bring along headphones to your appointment so you can listen to music etc. 

💧 AFTERCARE

Cleaning lash extensions must be done daily. 
Not cleaning or brushing your extensions will NOT make them last longer as not taking care of them will cause premature hair-loss and will put you at high risk of eye infections.
Aftercare kits can be purchased at the time of your appointment.

⏳ INFILLS

It is recommended to have your infills every 2-3 weeks, however every client is different due to lash cycle, skin types, medication & aftercare factors, therefore the above recommendations are guidelines only. We will be able to determine after 2-4 regular appointments how often infill appointments are needed. Regular appointments are advised to be booked in advance to ensure you get preferred times. Under no circumstances do I infill others work, please make me aware of this at time of booking. 
To qualify for an Infill you must have 40% of extensions remaining which have been applied by myself. If you are a new client with existing lashes from elsewhere these will need to be removed, ready for a full set which can be done on the same day as your full set.

🚗 PARKING

Parking is available to the rear of the premises or at the very end of the street. Please be aware of yellow lines.

📷 PHOTOS and videos taken during the appointment may be used for commercial purposes.